E-Commerce MArketing & Customer Communication INtern
- Are you interested in the science of online shopping?
- Have you ever wondered what goes on behind the scenes at an online retailer?
- Do you dream of running your own e-commerce business one day?
This 4-month paid internship is a great opportunity for an enthusiastic and creative person with a keen analytical mind to learn how e-commerce retailers attract, convert and retain online shoppers.
Working directly with the Marketing & Customer Care Director, you will explore and learn best practices in:
- Customer Communications
- Website Design,
- Online advertising (paid, natural and social media),
- Offers and Promotions,
- Email Marketing, and
- Retention Strategies
You’ll apply your knowledge, along with creativity, attention-to-detail and strong self-driven work ethic to help us acquire, convert and retain more customers for our core business, Healthwick.
The Internship Program
This paid 4-month internship begins with a 6- to 10-week period in our customer care department, where you will work hands-on with our existing customers to learn their needs and wants, and how our company is fulfilling them. You will learn to address commonly asked questions and concerns via phone, online chat and email, and provide compassionate and expert product advice.
Once you have a strong understanding of our existing customer base and our unique selling points, you’ll learn how multiple channels are used to cost-effectively acquire more customers with similar needs. You’ll learn how we evaluate marketing effectiveness and business health with key performance indicators and metrics. Finally, you’ll learn how ongoing customer communications and retention tactics keep our customers coming back for more.
SKILLS & Experience
This internship does not require prior experience in e-commerce or marketing, but does require:
Bonus If you have...
Your resume will move to the top of our list if you have one or more of the following
As part of a Government of Canada funded program, you must:
a) be under 30 years of age and
b) currently be unemployed or underemployed in a role not relating to digital marketing or e-commerce.
Its our intention that this role lead to a full-time permanent position, depending on performance and company need.
Hours & Compensation
This is a full-time position with hours of 8:30am to 5pm EST, Monday to Friday (excluding holidays). The selected intern will be paid $16-$18 per hour, depending on skills, experience and enthusiasm.